Topic: PSHCP (NDHQ) - alternate phone numbers?

[Tech]

I've been trying their toll free number for a month and I'm at wits end. I am sick of their voice mail box always being full. I cannot find another number. I tried Sunlife, 17Wing and they don't have one either (or won't give it out). As it stands now, I have no medical coverage until I can gets this mess straightened out, and no way to talk to them. Any help would be appreciated.

[Mulan]

Perhaps  they will respond to e-mail?
 PSHCP-RSSFP.questions@forces.gc.ca
Good luck.

[Mulan]

Further to my last, I just noticed that their toll-free contact number in the CMP booklet does not match the one they have on the AMD(Fin CS) website.  So you may want to check which one you have been using.
Hope that helps.

Booklet:  800-267-6542
source:   http://www.cmp-cpm.forces.gc.ca/dgcb-dgras/ps/hd-sd/psh-rss/doc/pshcpim-mirssfp-eng.pdf
date:      01 Apr 03

Website: 800-267-0325
source:   http://www.admfincs-smafinsm.forces.gc.ca/cu-cn/index-eng.asp
date:      01 Jun 08

[Tech]

Thanks for the info....I haven't come across that number. I'll give it a try tomorrow and let you know how I make out. I also sent an email to the address you provided. Again, thank you.

[Tech]

Booklet:  800-267-6542

still cannot get through on this number. mailbox is full.

Website: 800-267-0325

did get through here, but it's a different department. I left a voicemail and they called me back. The lady I spoked to was helpful and understood my frustration. She tried calling the 6542 number and she didn't get through, but she emailed and left them my info to call me back, still waiting.

 PSHCP-RSSFP.questions@forces.gc.ca

sent an email that very day, still waiting for a reply.

Tks again for the info.

[a Sig Op]

They don't answer their e-mails, or at least they haven't for me... funny, when I owed them money, they were back to me in a day, now that they owe me money, I've been chasing them in circles.

[Tech]

Well, it took over 6 weeks but they finally responded to my email and all was straightened out. Plus, the signature block had no name or number. Tks for the email address Mulan.